We understand plans change, and we do our best to accommodate. because our sessions require preparation, setup, and reserved room time, the following policies apply to all bookings:

Cancellations
24+ hours notice
IF YOU CANCEL AT LEAST 24 HOURS BEFORE YOUR SCHEDULED SESSION, YOU MAY CHOOSE:
-a FULL CREDIT TO USE TOWARD A FUTURE BOOKING OR
-A REFUND MINUS A 10% PROCESSING FEE. Refunds may take 3–10 business days to reflect, depending on your bank.

LESS THAN 24 HOURS NOTICE
CANCELLATIONS MADE WITHIN 24 HOURS OF YOUR APPOINTMENT ARE NON-REFUNDABLE. THIS INCLUDES SAME-DAY CANCELLATIONS.

NO-SHOW POLICY
we do not offer grace periods. IF YOU DO NOT ARRIVE 15 minutes BEFORE YOUR SESSION, AND YOU DID NOT CONTACT US BEFORE YOUR START TIME:
-THE APPOINTMENT WILL BE MARKED AS A NO-SHOW
-NO REFUND OR CREDIT WILL BE ISSUED.
WE RESERVE THE ROOM AND STAFF FOR YOU, SO NO-SHOWS CANNOT BE RESCHEDULED.

RESCHEDULING
YOU MAY RESCHEDULE ONE TIME IF:
-YOU CONTACT US AT LEAST 24 HOURS IN ADVANCE

RESCHEDULING WITHIN 24 HOURS OF YOUR APPOINTMENT MAY REQUIRE:
-A $20 RESCHEDULING FEE OR
-YOU MAY PURCHASE A NEW SESSION

rescheDULING within 72 hours of your appoiNTMENT may require:
-RECEIVE A CREDIT TO REDEEM WITHIN 30 DAYS

Late Arrivals
Sessions begin promptly at your scheduled time.
-Arrivals 10–15 minutes late may have their smash time reduced
-Arrivals more than 15 minutes late may result in a forfeited session with no refund
We cannot push sessions back due to other guests. we encourage guests to arrive 15 MINUTES BEFORE their session to sign THE waiver, watch THE safety video, and APPLY THE SAFETY GEAR PROPERLY.

Group & Party Bookings
For groups of 6 or more, corporate events, or party packages:
-A 50% non-refundable deposit is required
-Cancellation must be made 72 hours in advance
-Cancellations under 72 hours are non-refundable, but may be rescheduled once (subject to availability)
-CANCELLATIONS NOT ALLOWED FOR CUSTOM-THEMED PARTIES.

Weather, Safety, or Facility Issues
If Bayou Beast Rage Room must cancel or reschedule due to:
-Severe weather
-Power outages
-Safety issues
-Facility emergencies
You will receive full credit or a full refund — your choice.

How to Cancel or Reschedule
Contact us via:

📞 940-306-RAGE (7243)
📧 info@bayoubeastrageroom.com

Or through your booking confirmation link.